The Customer Comes First!
rushIMPRINT was founded with a simple goal — to offer great products at lightning fast speed while delivering a superior customer experience. Unlike most promotional products companies, our designers are in house which means we can respond in real time to customer requests and come up with awesome designs super fast. We are a web based business, so we also employ a team of IT experts to ensure our website is up to date and easy to use. We use technology to better our business and I think that is part of what makes us successful. We are always looking for ways to do what we do a little bit better, from making our website easier to navigate to researching which promotional products are hot right now.
The bottom line for us has always been, “The customer comes first” and that’s a philosophy we live by — companywide. As CEO, I take responsibility for making sure we are delivering what we promise—and I’m aggressive about it because getting the job done no matter what the deadline is our commitment. Our whole staff embraces that “get it done” mentality; it’s not just the customer service reps, it’s the sales reps, the designers and the folks in accounting all the way up to COO, my brother Mike Broudy.
We care about servicing our customers but we try to maintain a sense of community too—that’s why we are stepping up our charitable giving in 2010. rushIMPRINT has implemented a program to sponsor a different Non Profit Organization every month, because we believe that making the world a better place is even more important then doing a good job.
Nobody cares more about our customer’s experience than I do because I understand that your experience is everything. So if you have an idea about how we can do things better, I’d like to hear it. My goal in writing this blog is not only to share my ideas, but to start a conversation about what matters to you. I look forward to hearing from you—and don’t be surprised if you see the suggestions you make being implemented at rushIMPRINT because, to us, your opinion is the one that matters most.
Dan Broudy, CEO