How May I help you today?
FAQ
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- What kind of art files can I send?
- How do I upload artwork?
- Can I send you artwork after I place an order?
- What if I do not have artwork?
- Do you keep our artwork on file?
- Can I ship internationally?
- Can I ship on my own shipping account?
- Can I split my order and ship to multiple locations?
- What payment methods do you accept?
- What forms of privacy protection do you implement?
- Where are you located and where do products ship from?
- Can I get an order in time?
- How do I place my order?
- Are there discounts for non-profit?
- Do you send samples?
- What is the cutoff time for orders?
- Can I imprint just text on an item?
- When will I get an art proof?
- What is price per item?
- Can you get a better price on an item if the quantity is larger than is offered online?
- Is that the best pricing what it shows on the website?
- How does your price match guarantee work?
- Can I order less than the minimum required quantity?
- Why is there a setup charge?
- Once I place an order, if we want to re-order, do we have to pay a setup charge again?
- Do weekends count as production days?
- What is our Return Policy?
- Price Match Guarantee
- On-Time Guarantee
- Satisfaction Guarantee
- 100% Free Artwork Guarantee
- Time Order Was Placed
- Artwork
- Shipping
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- What kind of art files can I send? Back to Top
- We can work with any format you have. Please send to us at info@rushimprint.com and our professional graphic design team will create your virtual proof and email to you free of charge.
- How do I upload artwork? Back to Top
- If you want to use an art file located on your local computer, click on the "Upload New" button on the individual product page. Another button will then appear below it called "Choose File". Click that button, and then you will see a browse window that will let you navigate to the desired file. The process is very similar to attaching a file to an email message. Find the graphic/file, click once on it and click the "open" button, or you can double click the file name . The artwork will then be displayed on the product. You will still receive an emailed virtual proof from our graphic design team, so if you do not like the virtual proof you see online, we do have you covered and can make any adjustments necessary. If your artwork is something you have previously uploaded to the website, click on the "Select From Locker" button. You can retrieve the file from there.
- Can I send you artwork after I place an order? Back to Top
- You sure can. Please email the art to info@rushimprint.com and reference your order#. If we do not receive artwork when an order is placed, our customer service team always follows up to see if we can help with art creation or in retrieving the art file.
- What if I do not have artwork? Back to Top
- No problem at all. Our team of graphic designers will create it free of charge! Just tell our customer service team what you are looking for, the Item#, and the color of the item, and we will email you a virtual proof of the newly designed art on the product. There is no charge for this service of any kind.
- Do you keep our artwork on file? Back to Top
- Yes we do. Once you have placed an order, the art remains in our art library. This will make re-ordering much faster and easier for you.
- Can I ship internationally? Back to Top
- Yes we can. Please contact our customer service as each case will be a bit different, and they can help you get the order processed.
- Can I ship on my own shipping account? Back to Top
- Yes you can. On the check out page, there is a field that asks if you want to use your own UPS# or FedEx#. There is also a check box to check if you are going to use your own shipping #. If you decide after placing an order that you want to use your own shipping# and did not indicate as such on the order, please call our Customer Service Department (1-866-277-7874) or email us at info@rushimprint.com with your order # as well as the shipping account# to use and we will get it changed on the order and the shipping cost reimbursed from what was charged online.
- Can I split my order and ship to multiple locations? Back to Top
- That is not a problem. You can enter your shipping instructions on the check out page in the Add Special Instructions to Your Order field near the bottom of the page. Our customer service team will email you shortly after for verification. You can also call our Customer Service Department (1-866-277-7874) or email us at info@rushimprint.com and we will get it taken care of.
- What payment methods do you accept? Back to Top
- Customers can place an order using a credit or debit card (MasterCard, Visa, Amex or Discover), by check, or a purchase order if approved for credit (typically for large corporations, schools or government agencies).
- What forms of privacy protection do you implement? Back to Top
- To protect the privacy of all visitors to this website, all sales transactions are encrypted with SSL (secure sockets layer) technology. All personal information about individual users (name, address, E-mail address, credit card numbers) is confidential and is used only to fulfill orders from this site.
- Where are you located and where do products ship from? Back to Top
- We are headquartered in Pittsburgh, PA but we ship from facilities all over the USA.
- Can I get an order in time? Back to Top
- Absolutely. rushIMPRINT was created to accommodate the rush delivery date. That is our passion. Let us know what day and time you need the products to arrive to you, and we will work with you get your order there in the most cost effective manner available.
- How do I place my order? Back to Top
- You call place an order on the website, over the phone with our customer service department (1-866-277-7874), or you can email orders into info@rushimprint.com, and we will email you an order acknowledgement and virtual proof.
- Are there discounts for non-profit? Back to Top
- Yes, we always take 10% off the order for nonprofit organizations.
- Do you send samples? Back to Top
- We do send free samples up to 2 items of $10 value and under. Over that, we can send the samples, but the customer must pay for them.
- What is the cutoff time for orders? Back to Top
- Cutoff time typically is 12 pm EST, but if you need to get the order out the next day, please call our Customer Service Department (1-866-277-7874) or email us at info@rushimprint.com and quite often, we can still get things out for you even if it is past the cutoff time.
- Can I imprint just text on an item? Back to Top
- Yes, you can. It does not have to be a logo or graphic.
- When will I get an art proof? Back to Top
- Once an order is placed, our art department will email you an official virtual proof with your logo on the item(s) that you ordered. You should receive it within a few hours of placing the order if not sooner.
- What is price per item? Back to Top
- The price per item is determined by the item, # of colors in the artwork, quantity, and the production time you choose (e.g. 1 day, 2 day, 3 day).
- Can you get a better price on an item if the quantity is larger than is offered online? Back to Top
- Absolutely you can. Please call our Customer Service Department (1-866-277-7874) or email us at info@rushimprint.com with the model# and quantity you had in mind, and we will get you the most aggressive price possible.
- Is that the best pricing what it shows on the website? Back to Top
- If you are not in a rush, or if you see a better price online for the same item, please contact our customer service department 1-866-277-7874. We will do the best we can to match or beat any other company on the internet.
- How does your price match guarantee work? Back to Top
- Our competitor's price is our price! All you have to do is send us our competitor's quote or URL and we will match any competitor's price and give you 5% more product for free!
- Can I order less than the minimum required quantity? Back to Top
- It is possible to order below the minimum quantity, but typically there is an extra charge to do to. Please call our Customer Service Department (1-866-277-7874) or email us at info@rushimprint.com with the model# and quantity you had in mind, and we will tell you what the cost will be.
- Why is there a setup charge? Back to Top
- Each item has its own custom imprint area, and we have to burn a new screen for every order (unless exact repeat).
- Once I place an order, if we want to re-order, do we have to pay a setup charge again? Back to Top
- If you re-order the same item, with the same artwork, you will not have to pay a setup charge again.
- Do weekends count as production days? Back to Top
- No they do not. Monday through Friday only.
- What is our Return Policy? Back to Top
- We guarantee the quality and workmanship of our products for 30 days from the day you receive your order. If you have a quality concern, please contact Customer Service at 1- 866-277-RUSH (7874) or e-mail: info@rushimprint.com. No returns will be accepted without a return authorization number (RA#). Defective products or apparel will be replaced promptly. We will not accept returns on merchandise that is delivered as ordered and is free from defects.
- Price Match Guarantee Back to Top
- Our competitor's price is our price! All you have to do is send us our competitor's quote or URL and we will match any competitor's price and give you 5% more product for free.
- On-Time Guarantee Back to Top
- rushIMPRINT is dedicated to swiftly fulfilling promotional product orders in one, two, or three days. Place your order, approve the artwork and we will get you the products to you on time. And if we miss our confirmed delivery date, you don't pay with our On-Time Guarantee. We strive to meet your scheduled delivery date but sometimes there are circumstances that may affect our On-Time Guarantee. Here are some tips to help ensure you get the products you need, when and where you want them.
- Satisfaction Guarantee Back to Top
- The product you order will be delivered exactly as you approve it or we will return your order, refund your money, or credit your account.
- 100% Free Artwork Guarantee Back to Top
- Free Art! Really! You don't have to pay for the art you need to know you will get a professional end result. That is why we offer you free art services from our team of graphic designers.
- Time Order Was Placed Back to Top
- Cutoff time is typically 12pm EST, but if you need to get the order out the next day, quite often, we can still get things out for you even if it is past the order cutoff time. Call our Customer Service Department (1-866-277-7874) or email us at info@rushimprint.com if you need an order placed past the cutoff time.
- Artwork Back to Top
- Order and camera-ready art must be received by 12pm EST and an order confirmation will be e-mailed the same day. Once your order is placed, our art department will email you an art proof. You should receive it within a few hours of placing the order. Orders cannot be processed and sent into production until all art proofs are approved. Any issues or changes to the artwork or not responding to and/or providing an art proof approval, may result in a delay of when the order will ship out and could affect your original requested delivery date.
- Shipping Back to Top
- If the ship date is missed due to an error on our side, we will upgrade the shipping method to ensure it will meet your original requested delivery date. If your event date is missed because of our error and you have no use for the items, we will credit the full order. In order for a credit to be issued, all items will need to be returned. Or if you decide to keep the items even though they were not delivered in time for your event, we will work with you to offer a discount on the items ordered. We will always work with you get your order delivered on-time and in the most cost effective manner available.
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