Promo News

RustyBrick Tries rushIMPRINT Kippot

A few weeks ago, rushIMPRINT arranged to send sample yarmulkes to RustyBrick, a New York web development firm. They received the kippahs yesterday and we’re super excited to hear that they’re happy! Barry Schwartz writes, “They came out pretty well and in fact, I honestly might wear them every day.”

How’s that for usable schwag?



(Pictured from left to right: Barry, CEO, and Joe, senior developer, showing off their stuff)

More at the RustyBrick official blog.

We’re In This Together

Each month, rushIMPRINT will sponsor a different non-profit with a donation of $500 in promotional items to support causes trying hard to make a difference. If selected, your non-profit organization will appear on our site for the month, highlighting the work and allowing others to learn more about your cause.

rushIMPRINT believes we’re all in this together, and we know that when people commit their best to a cause, great things can be achieved. In essence, we feel your best deserves our best, so we pledge to provide you the best promotional marketing available anywhere—because you care, and because we can.

If you would like to nominate a non-profit to be sponsored, please email me directly at dbroudy AT rushimprint DOT com.

Regards,

Dan Broudy
CEO, rushIMPRINT

thank-you-card

5 Ways to Say Thanks on Customer Service Day

It is always good to stop and thank your clients for their business, and your employees who work so diligently together. Therefore, on January 17th, there is a special day that helps honor your clients and employee and thank them for all that they do – Customer Service Day. This is a great day to send a special gift to your clients, and award your employees for all that they do. Without them, your business wouldn’t have the success that is has.

Customer service is the relationship between your company and your clients. If you lack great communication with clients, then your business will fail. Word-of-mouth marketing is an essential part of client retention and getting new clients. If your existing clients aren’t happy, then there will be nothing but negative feedback about your company. Customer service is usually handled by your employees. If you aren’t giving them the proper training and/or treating them right, then it will also negatively affect your business.

Customer Service Day is a great way to ensure that your clients and employees know how much you appreciate them and all that they do. Here  are some ways to thank your clients and employees for their loyalty to your company:

Send Thank-You Cards

A thank-you card is a small gesture that can brighten anyone’s day. Send thank-you cards to your clients thanking them for their business, and to your employees thanking them for all of their hard work. Alternative: Use e-cards as a way to say thank you in an economical and environmentally-friendly way.

Make a Phone Call

How can I help you?Pick up the phone and thank your clients and employees for everything that they do. Let them know that you know how valuable they are to your business, and that you will continue to strive to make them happy and feel like they are part of the team. Alternative: Create a thank-you video and send it around.

Send a Special Keepsake to Clients

Thank-You Clock

Send clients a thank-you gift with your company’s name and logo on it. The best gift to send is one that they can place on their desk and will use often, so there is a constant reminder of your business and everything that you do. A clock or a calendar would be a great way to do this.  Alternative: Send them a food gift, such as coffee or gumballs.

Award Your Employees

Thank EmployeesProvide a way to recognize your employees for all of their hard work. The best way to do this is establishing an employee recognition process. The most essential rule is that all your employees should be eligible to be recognized. One way to do this is to have any employee, regardless his/her position, have the ability to recognize the hard work of his/her peer. You can have gifts range from laptop bags to pens and mugs with the employee’s name. Alternative: You can also have gift cards to local restaurants or stores.

Donate on Their Behalf

Find a charity to donate on behalf of your clients and employees. Send them a thank-you card telling them about your donation and a little information about the charity group. This is a great way to show how much you care in more ways than one. Alternative: Join a charity walk or marathon, and invite your clients and employees to do it with you.

Final Words

Mark Customer Service Day on your calendar and thank all of the people who make your business memorable and successful. Remember that saying thanks is not only reserved for your clients, but also to your employees. Without your clients and employees, you wouldn’t have a business.

dan-broudy

The Customer Comes First!

rushIMPRINT was founded with a simple goal — to offer great products at lightning fast speed while delivering a superior customer experience. Unlike most promotional products companies, our designers are in house which means we can respond in real time to customer requests and come up with awesome designs super fast. We are a web based business, so we also employ a team of IT experts to ensure our website is up to date and easy to use. We use technology to better our business and I think that is part of what makes us successful. We are always looking for ways to do what we do a little bit better, from making our website easier to navigate to researching which promotional products are hot right now.

The bottom line for us has always been, “The customer comes first” and that’s a philosophy we live by — companywide. As CEO, I take responsibility for making sure we are delivering what we promise—and I’m aggressive about it because getting the job done no matter what the deadline is our commitment. Our whole staff embraces that “get it done” mentality; it’s not just the customer service reps, it’s the sales reps, the designers and the folks in accounting all the way up to COO, my brother Mike Broudy.

We care about servicing our customers but we try to maintain a sense of community too—that’s why we are stepping up our charitable giving in 2010. rushIMPRINT has implemented a program to sponsor a different Non Profit Organization every month, because we believe that making the world a better place is even more important then doing a good job.

Nobody cares more about our customer’s experience than I do because I understand that your experience is everything. So if you have an idea about how we can do things better, I’d like to hear it. My goal in writing this blog is not only to share my ideas, but to start a conversation about what matters to you. I look forward to hearing from you—and don’t be surprised if you see the suggestions you make being implemented at rushIMPRINT because, to us, your opinion is the one that matters most.

Dan Broudy, CEO

rushIMPRINT

How to Have a Healthy New Year

The economy is still recovering from its slump, you just received a cell phone bill for $400, and your boss is driving you nuts—but at least you have your health. Right? Well, do you? For many people, the number one New Year’s resolution is to lose weight and/or get fit. I know it’s on the top of my list. Like you, I struggle to keep the resolutions I make each year and come February, I often shrug my shoulders and think, “There’s always next year.” Well, enough is enough. This year can be different…if you want it to be. So, if you are ready to begin 2010 with a healthy new attitude…read on.

Advice from the Experts

The reasons for adopting a healthier lifestyle are obvious, but actually doing it isn’t always so easy. That’s why I spoke to several diet and fitness experts, guru to guru, and came up with a list of 10 tips for turning the average couch potato into a hard body. Try them all or just pick one and get started!

  • Create a goal: My Nana always said, “You’re nothing without a dream.” A goal is simply a dream that you are committed to accomplishing. Decide on a goal, write it down and give yourself a realistic deadline as well as the action steps you plan to take in order to achieve your objective.
  • Share your goal: Tell your spouse, Mom, kids and best friend and ask for their support. It’s harder to quit when you have a cheering section.
  • Walk it off: Go for a walk around the block, the neighborhood or the mall. Walking is easy, fun and free; start by walking 30 minutes every day.
  • Use the buddy system: Join forces with a friend, colleague or neighbor and plan to exercise together a few times a week. If you have the resources, hire a trainer or sign up for an exercise class. It’s more fun to sweat in a group.
  • Do what you enjoy: Figure out what you like to do, rather than what you think you should do, and you are more likely to stick to it. I enjoy yoga and my wife never misses a Pilates class… there are lots of options, from salsa dancing to in-line skating. Explore them all.
  • Get everyone involved: Instead of watching TV or going to the movies with your family, schedule fun, physical activities like skating, touch football, urban hikes or Frisbee matches.
  • Trick yourself: Portion control is one of the keys to losing and maintaining a healthy weight. Trick yourself into eating less by:
    • Using smaller plates: even if you fill up your plate, you are still eating less.
    • When dining out, eat half of what’s on your plate and take the rest home for lunch the next day…or split an entrée with your dining partner. You’ll eat less and save money.
  • Treat yourself: Losing weight doesn’t mean you can’t have a treat every once in a while Instead of depriving yourself of your favorite desserts altogether, limit yourself to a sweet bite once a week. Try eating healthful treats like a couple of squares of dark chocolate or half a cup of low fat frozen yogurt with fruit or a tablespoon of chocolate sauce or non-dairy whipped topping. If you indulge a little, you are less likely to go overboard and wolf down an entire box of cookies.
  • Change a little, save a lot: Save calories by drinking sparkling water instead of sugary sodas and diet drinks, eating fruit instead of drinking fruit juice, and cutting back on or eliminating alcohol.
  • Forgive but don’t forget: Lastly, if you splurge on French-fries or blow off exercising one day, don’t give up. Just recognize that you are human, forgive yourself and get back on track.

As we bring in the 2010 (twenty-ten!) year, health is on our minds and we hope it is on yours, too.  As you’re a critical part of the rushIMPRINT family, we want to live with you and grow old with you too.  We’d love to hear how your health-conscious New Year’s Resolutions progress over the year!

Customer Care

Virgil Winston: Marketing Guru

The wife and I were out shopping today and meandered into a wonderful little shop called “Bar Keeper” which was, not surprisingly, a store dedicated to the perfectly appointed home bar. The proprietor stocked all kinds of bar equipment—from fancy glassware to toothpick holders and everything in between. As I perused the antique martini glasses, I longed for the days where a man would come home from the office, hat in hand and his wife would greet him at the door with a perfectly made martini. Or perhaps I have been watching too much “Mad Men.” Since Mrs. Winston and I aren’t big drinkers, we don’t really require items such as flasks and shot glasses but we did spy an item we just had to have…or so we thought.

We love to drink spicy water, my son’s name for sparkling water, so we have talked about purchasing a soda maker that would allow us to make our own carbonated water at home. With some enthusiasm, my wife picked up a carbonated soda maker and exclaimed, “Look Virgil—we need this!” Much to my surprise the proprietor, Joe Keeper, sidled over and said, “No you don’t.” He then went on to explain that owning your own soda maker was not as cost effective as it seemed, since in order to carbonate the water, you also needed to purchase chargers which you can only use one time, necessitating buying many chargers again and again. He then ran the numbers and indeed, the whole operation was actually cost prohibitive. I was stunned. Joe talked us out of a one hundred dollar purchase. I felt so guilty that I bought a bottle of grapefruit bitters (excellent with spicy water) and Mrs. Winston picked up some smart cocktail napkins. Our small purchases certainly didn’t make up for the $100 he lost but that didn’t seem to bother Joe in the least. We left the store feeling cared for and I made a mental note to come back and pick up some special water glasses my wife had her eye on.

Joe did more than make a sale today—he created two customers and made this curmudgeonly marketer smile…something only a very good salesperson can do. I hope the marketing lesson is clear: Care for shoppers and they will soon become customers. It’s not about making that one time sale; it’s about building trust and creating a long-term relationship with people who will come to rely on your expertise and advice. So, in honor of Joe, today’s offering is the Vina Tall Wine Glass—it’s the perfect way to promote your company at the office holiday party and makes a charming keepsake for all the wine drinkers on your list.

Until next time, remember what Joe Keeper knows and my good friend Robert Half always says, “When the customer comes first, the customer will last.”

“Tis The Season

Virgil Winston: Marketing Guru

It’s cold and flu season again and that means the Winston household is on full germ alert. Mrs. Winston is a virus vigilante and prides herself on keeping the family fit as a fiddle throughout the season. The moment anyone crosses our garland festooned threshold, they are greeted with a cheery, “Don’t forget to wash your hands” before being offered a beverage or freshly baked holiday cookie. The refrigerator is stocked with orange juice and no one is allowed to eat breakfast until they’ve popped a multi-vitamin washed down with a glass of Emergen-C infused water. Our cupboards are stocked with every homeopathic remedy known to man and she has placed a family wide ban on handshakes and hugs with anyone who even looks like they may have sneezed in the last week. We have all had our flu shots but that does not mean my wife will let her guard down for an instant. She won’t relax until we are well into spring, or what I like to call, “allergy season.”

Since we go through almost as much hand sanitizer as a mid-sized hospital, I have decided to turn my wife’s anti-germ obsession into a marketing opportunity, so the hand sanitizer we use everyday is imprinted with my logo and a pithy message about cleanliness. Thanks to Mrs. Winston’s germ phobia and my promotional marketing acumen, my brand is spreading faster than you can say, “rhinovirus.” The marketing lesson here is simple—when choosing a promotional item, go with the flow. If everyone is sniffling and sneezing, give them a health related promotional gift and they will thank you with every “achoo.”

I’ve got to take the car in for a check-up—Mrs. Winston has put the kibosh on air travel so I am driving 600 miles to my next speaking engagement. Until next time, I leave you with Erma Bombeck’s rule of Medicine, “Never go to a doctor whose office plants have died.”